Canadian LCE & DirectSong Coupon Issue

[Joe Siegler]

After reading the msgs about the Canadian LCE and the lack of a DirectSong coupon, I emailed 2k and asked about it. I was told this:

We started an investigation immediately upon hearing the first reports yesterday. If this appears to be an assembly error, which at this stage it's starting to look like, all Canadian Prey LCE customers will be accomodated. Please do not discard your sales receipt, as this will be required as proof of purchase. More info to follow.

Just wanted people to know the issue is a known one and is being looked into. Will report back when I hear more.

[mola_ram]

Ahh, okay, so this explains why I did not get one...you know, being Canadian and all :p
Anyway, good to know us Canucks will be taken care of.

[Joe Siegler]

I sent a link to this thread to the guy from 2k who told me that earlier, and he responded with:

Also please tell them I apologize for the inconvenience, and we're working hard to get them taken care of as quickly as possible.

[Kornkaos]

soo am i to return it? and if so when?

[Joe Siegler]

soo am i to return it? and if so when?

As was said, it's still being looked into. Don't have an answer to that yet. When we have one, we will update.

[Nukkus]

thanks for the help, Joe! I have to say that prey is damn good so far, i just got past the "All Fall Down" area. it's so nice to have a new 3DR game to play while i wait for Duke.

[Kornkaos]

As was said, it's still being looked into. Don't have an answer to that yet. When we have one, we will update.
alright thanks so much Joe!:D

[Viper114]

Sounds good. The only thing in the LCE I cared most about is the soundtrack download. Good to know we'll get it some other way.

[dbgt]

yeah i got the same kimda answear :



Thank you for contacting Take 2 Technical Support.

We are aware of this issue, and are investigating it.

Please keep checking www.prey.com/support for an update within the next
week.

We apologise for this inconvenience

[Jeron Moore]

Guys, just wanted to say that this issue also applies to XBox 360 LCE customers as well, not just Canadian LCE customers.

Jeron

[Viper114]

So, all 360 copies don't have that either? Weird...

[dbgt]

nope they dont i have the 360 one its all of them in canada

[elbryan42]

Have the 360 version. No free soundtrack coupon.

The back of the box does say that the free soundtrack is there.

[CaptainSockPuppet]

I too purchased the LCE and recieved none of these coupons or tickets. Just the DVD, Figurines, Art book and Manual. :(

[tkmaster]

guys it has been confiirmed there is an issue and according to 2k it will be remedied by next week

[Joe Siegler]

Again, please read the first post in the thread.

[Syranetic]

So no update on this yet? I've been patient.

[Joe Siegler]

I just asked this morning; 2k doesn't have anything new for me. They said this:

Will have a program in place very shortly

Also, jeron's post is incorrect:

"Guys, just wanted to say that this issue also applies to XBox 360 LCE customers as well, not just Canadian LCE customers."

It applies to both PC and Xbox 360 LCE customers in Canada only.

[Syranetic]

Well thank you for at least letting me know what you know.

[acetken]

So what will be done about those of us who don't keep recipts for PC games since there's USUALLY no point? I can send a picture to them of me holding the LCE and maybe a sign saying something? Maybe I could also hold some random household item as well to prove it's me?
Would that help? I also purchased the LCE specifically for the soundtrack and was shafted.

[Joe Siegler]

As I said - I can't give you specifics, because the system hasn't been established yet. When there is info, I will post it.

[avatar_58]

So what will be done about those of us who don't keep recipts for PC games since there's USUALLY no point? I can send a picture to them of me holding the LCE and maybe a sign saying something? Maybe I could also hold some random household item as well to prove it's me?
Would that help? I also purchased the LCE specifically for the soundtrack and was shafted.


A cd-key would be sufficient, it was for valve anyway when I needed them to edit my account.

[elbryan42]

But there's no CD Key for the 360. So a reciept would have to suffice.

I can wait.

[acetken]

A cd-key would be sufficient, it was for valve anyway when I needed them to edit my account.
Awesome then. That's all I needed to know.

[Joe Siegler]

Awesome then. That's all I needed to know.

Uh, that doesn't necessarily mean that's what is happening here. I don't know what is being planned, but don't pin your hopes on what some other game company has done in the past.

Wait for official word, please.

[Nukkus]

Uh, that doesn't necessarily mean that's what is happening here. I don't know what is being planned, but don't pin your hopes on what some other game company has done in the past.

Wait for official word, please.

seems like people are getting desperate, Joe. I've already had my problem fixed by a good friend, but i'm still rooting for you guys!

[zerocool24]

so any idea whats happening?

[Joe Siegler]

As I said - I can't give you specifics, because the system hasn't been established yet. When there is info, I will post it.

Ditto.

[acetken]

Thanks for keeping tabs on this for us Joe, it's much appreciated.

[Joe Siegler]

As I've said before, when we get the info from 2K on what to do, it will be reported on here. There's honestly nothing else I can say at this point.

I'm asking for info, I'm not getting it now. Please be patient.

[George Broussard]

Your best bet is to contact Take 2 support (more than once if necessary) on this issue and complain, so that it gets taken care of.

[Joe Siegler]

I pushed 2K a bit to get some sort of update. This was their response:

The program is taking more time than anticipated and we apologize for the delay. All customers will be accomodated.

At this time I don't have any more.

[Joe Siegler]

I've asked again. Please don't start new threads on this subject.

Honestly - when there is something to tell, I will tell it. We are not the ones doing this, so it is 100% out of our hands.

[Joe Siegler]

http://www.3drealms.com/news/2006/09/canadian_prey_lce_coupon.html

There is information on our website now about how to obtain the coupon.

[acetken]

And for those of us that threw out the stupid sleeve as soon as we got it since the metal case was so much cooler and also don't keep a recipt for video games since they can't be returned?

That is unacceptable.

[The Cacodemon]

And for those of us that threw out the stupid sleeve as soon as we got it since the metal case was so much cooler and also don't keep a recipt for video games since they can't be returned?

That is unacceptable.

they gave you two options.. both are entirely reasonable... i can understand not keeping ur sleeve, but you should always keep ur receipt...

you can't blame them because you did not keep it.. most people do...

[acetken]

... What?! What possible reason could I have for keeping the recipt to a PC game?
You can't return it.
You can't write them off.
Bragging rights maybe? (LOOKIT MY RECEIPT OMGWTFBBQ!)


I'm supposed to hang on to them just in case the distributor screws up? Sorry man, but this is the only time that's ever happened.

How about I send a picture of me holding my LCE (Purchased SOLELY for the soundtrack) and looking pissed? That's about all I have at this point.

[KamisoriX]

there should be an option for sending in the instruction manuel or so. if the return phase has pased for a game then there is no reason to keep holding on to the receipt.
It's not the customers fault that K2 or HH or whoever messed upü there. :D

[chris06]

In the very first post in this thread it said that you will need the receipt for proof of purchase.

Why would you through it out when it clealy states that you need it!!!

So stop complaining its not their fault you were stupid enough to through the recei[t out. Its just common sense!

[acetken]

So stop complaining its not their fault you were stupid enough to through the recei[t out. Its just common sense!
So now it's a lack of brain power causing us to throw out the recipts... Oh okay. And here I was just worried that I was a normal person who didn't keep things that 99.9999% of the time would be entirely worthless. No, I'm obviously stupid. Thanks Chris! You've really helped this topic out and are not at all a troll who has added nothing in any way, shape, or form. Head on back to your pile of random reciepts for random doughnuts from 2004 and gum you bought (Y'know, just in case there's a doughnut hole or gum recall.) with a smile on your face. You just helped one poor simpleton out.

But what if we did keep the receipt, but need it for the oh-so many other things a person would keep a receipt from a video game for? There's just so many... If I sent it in, I wouldn't have it any more and that would, in fact, make me stupid! OH CRUEL IRONY!
\me sobs

Anyway.... How about those of us who beat the game in 7 hours and were entirely unimpressed with multiplayed and traded the game in a week later? Are we not entitled to what we paid for?
To clarify, I'm not mad at 3DR here, it's not their fault. (Well the game being the way it is is their fault, but not the coupon thing.)

[chris06]

Ok so maybe I was a bit harsh saying you were stupid but I have no sympathy for you as its not hard to put the receipt inside the box or something, especially when you know that you were missing something that you paid for.

I also completed the game in under 7 hours and althogh I enjoyed them 7 hours i to feel it should have been longer/better. But even if you traded it in you would still have the receipt to prove you purchased it in the first place and therfore get you free track or what ever it is.

[avatar_58]

acetken - Besides the receipt how else are they supposed to know you bought an LCE edition? Your word? I think it is perfectly acceptable.

[acetken]

Toldja. I took pics before I sold it. I'm even in them. They can ask me to do whatever and I can take a pic of myself and then send them the pic of me holding the game too. Only thing I got left.

[ZaphodB]

And just what proof would they have that you bought it, and didn't just take a pic of you holding someone elses copy of Prey, hmm? Get over being angry, in this case you are at fault, not T2. You messed up, learn from the experience, move on.

[zerocool24]

Well I normally don't keep the receipts for games either, I did keep my receipt for this as i read this thread the day after I bought the game.
Also for the guy complaining if you really truly wanted it you would have kept the receipt/game as this was a known issue from the beginning. You've already sold it so stop whining.

Thanks Joe for keeping on top of this.

[Nukkus]

I always keep my reciepts, ya never knew what's gonna happen. I'm not gonna send in my leeve, i already own both of the soundtracks. i just knew who was the right person to contact in the beginning ^_^

[unreal2000]

how long will it take to be mailed back i live in toronto

[Viper114]

Damn, completely forgot about this until now. Better take advantage of this before they stop it...they're still doing this, right?

Well, it wasn't what I was expecting (I was hoping for some e-coupon to use so it'd be quicker), but it'll do. Just wondering, how long does it usually take to get after it's sent within Ontario? Does it takes weeks, or just a few days?

[MilkCellar]

i sent mine in 2 weeks ago ... nothing yet ... i live 30 mins away to where it needs to be mailed to.

[tkmaster]

whats wrong with sending in the sleeve you will get the sleeve back

[Joe Siegler]

I've been informed that the coupons have begun being mailed out.