PetriRMD
08-30-2001, 05:20 AM
Guys,
If you're experiencing problems with Max Payne, please go through the following steps patiently.
So far, it looks like 95% of the problems have been solved by these troubleshooting steps.
Thanks.
DirectX Troubleshooting
=======================
- Start DXDIAG (Start/Run, type "dxdiag")
- Select "Display" Tab and verify that D3D Acceleration, DirectDraw Acceleration and AGP Texture acceleration are all Enabled (Note: PCI and 3DFX cards do not support AGP)
- Run both the "Test Direct 3D" and "Test AGP Texturing" tests, if they fail, re-install DirectX 8.0 (Note: PCI and 3DFX cards do not support AGP)
System lockup when exiting the game
===================================
Problem:The game locks up when you exit the game
Solution: Enter the Multimedia properties, change the playback & Recording device to game compatible and also reduce hardware acceleration for the sound card.
Solution: People with a modem that supports "Voice Audio" may need to disable the audio properties from the modem preferences.
Sound and Input Troubleshooting
===============================
Problem: Aureal Vortex 2 based sound cards such as Diamond MonsterSound MX300 may not work properly with the game, especially with Windows 2000.
Solution: Unfortunately Aureal never finalized its drivers for this sound card, and now the company does not exist anymore. Possible behaviors are random crashes, sound may start cutting off or graphic novels may not have any voice-overs. A restart of the PC will solve the problem temporarily.
Solution: Try disabling your sound Hardware acceleration. Go to Control Panel. Double-click on "Aureal Vortex Audio." On the first tab, there is a check-box for disabling 3D hardware audio - make sure it is checked.
Problem: The extra buttons on some mice (Razer Boomslang and Logitech mice) may not be configurable as game controls from in-game menus if the manufacturers' driver software (such as Logitech MouseWare) is installed.
Solution: Please configure the desired keys from the mouse control panel or uninstall the mouse software.
Problem: The game has a strong "mouse lag". If I move the mouse, the game responds with a one second lag
Solution: Drop your display resolution and upgrade your display drivers.
Visual Artifacts
================
Problem: If you get any of the following:
- Screen flashing in different ways
- Only partial screen is rendered
- Out of video memory errors
- FSAA does not get enabled even though it's selected
- Characters behaving weird ("floating heads").
Solutions: These are driver issues, possible solutions:
- Update display drivers
- Enable "Application Preference" in display driver's FSAA control panel
- Lower resolution and/or FSAA setting in Max Payne
- On ATI Radeon cards, make sure that you're using 7115 drivers instead of the 7075
Problem: With a Voodoo card, I'm getting constant screen flashing or flickering and objects or characters sometimes get drawn through the walls.
Solution: Select Options and change screenbuffers to Double instead of Triple
Random Crashing or Exit to Desktop
==================================
Problem: If the game crashes randomly on a Windows 2000 computer that has a motherboard with a VIA chipset
Solution: Please install Windows 2000 Service Pack 2 or later.
Problem: The game crashes when loading a level
Solution: this is most probably because of a texture management problem in the driver. We recommend that you downgrade your texture color depth, detail settings and/or resolution and screen buffering mode.
Problem: Running in high resolutions or with FSAA enabled results into random freezing with the game
Solution: Please lower your resolution and/or disable FSAA. Many 3D accelerators simply run out of resources when running the game in high resolution.
Problem: Problem random lockups or crashing
Solution: Run DXDiag (Start/Run, type "dxdiag") then select Sound tab and lower the acceleration level
Solution: IRQ Sharing is know to cause problems on some systems. If possible, make sure that your display adapter has a unique IRQ
Solution: Changing your AGP Aperture Size in your BIOS may help on some systems
Solution: Overclocking your CPU or graphics card may cause instability. Run both of them at manufacturers suggested speed
Solution: Close all other programs, running other resident programs may cause conflicts
Game doesn't start
=====================
Problem: With a Voodoo3 card, I'm getting "not enough video memory" error message when starting the game, even with the lowest settings
Solution: Drop your desktop resolution and color depth
Installation problems
=====================
Problem: CRC Error during Install:
Solution: Try disabling DMA on Your CD-ROM drives. If this doesn't help, then during the install when you receive the CRC errors write down the names of the files that have CRC errors. After the install finishes patch the game. Then copy over the files that had a CRC error to where ever they belong in the game folder on the hard drive.
Problem: Setup requests for Disk-3 or disk3.cab:
Solution: Try to copy the whole CD-ROM contents to a temporary folder on your hard drive and run the setup from there.
[ 09-17-2001: Message edited by: PetriRMD ]
If you're experiencing problems with Max Payne, please go through the following steps patiently.
So far, it looks like 95% of the problems have been solved by these troubleshooting steps.
Thanks.
DirectX Troubleshooting
=======================
- Start DXDIAG (Start/Run, type "dxdiag")
- Select "Display" Tab and verify that D3D Acceleration, DirectDraw Acceleration and AGP Texture acceleration are all Enabled (Note: PCI and 3DFX cards do not support AGP)
- Run both the "Test Direct 3D" and "Test AGP Texturing" tests, if they fail, re-install DirectX 8.0 (Note: PCI and 3DFX cards do not support AGP)
System lockup when exiting the game
===================================
Problem:The game locks up when you exit the game
Solution: Enter the Multimedia properties, change the playback & Recording device to game compatible and also reduce hardware acceleration for the sound card.
Solution: People with a modem that supports "Voice Audio" may need to disable the audio properties from the modem preferences.
Sound and Input Troubleshooting
===============================
Problem: Aureal Vortex 2 based sound cards such as Diamond MonsterSound MX300 may not work properly with the game, especially with Windows 2000.
Solution: Unfortunately Aureal never finalized its drivers for this sound card, and now the company does not exist anymore. Possible behaviors are random crashes, sound may start cutting off or graphic novels may not have any voice-overs. A restart of the PC will solve the problem temporarily.
Solution: Try disabling your sound Hardware acceleration. Go to Control Panel. Double-click on "Aureal Vortex Audio." On the first tab, there is a check-box for disabling 3D hardware audio - make sure it is checked.
Problem: The extra buttons on some mice (Razer Boomslang and Logitech mice) may not be configurable as game controls from in-game menus if the manufacturers' driver software (such as Logitech MouseWare) is installed.
Solution: Please configure the desired keys from the mouse control panel or uninstall the mouse software.
Problem: The game has a strong "mouse lag". If I move the mouse, the game responds with a one second lag
Solution: Drop your display resolution and upgrade your display drivers.
Visual Artifacts
================
Problem: If you get any of the following:
- Screen flashing in different ways
- Only partial screen is rendered
- Out of video memory errors
- FSAA does not get enabled even though it's selected
- Characters behaving weird ("floating heads").
Solutions: These are driver issues, possible solutions:
- Update display drivers
- Enable "Application Preference" in display driver's FSAA control panel
- Lower resolution and/or FSAA setting in Max Payne
- On ATI Radeon cards, make sure that you're using 7115 drivers instead of the 7075
Problem: With a Voodoo card, I'm getting constant screen flashing or flickering and objects or characters sometimes get drawn through the walls.
Solution: Select Options and change screenbuffers to Double instead of Triple
Random Crashing or Exit to Desktop
==================================
Problem: If the game crashes randomly on a Windows 2000 computer that has a motherboard with a VIA chipset
Solution: Please install Windows 2000 Service Pack 2 or later.
Problem: The game crashes when loading a level
Solution: this is most probably because of a texture management problem in the driver. We recommend that you downgrade your texture color depth, detail settings and/or resolution and screen buffering mode.
Problem: Running in high resolutions or with FSAA enabled results into random freezing with the game
Solution: Please lower your resolution and/or disable FSAA. Many 3D accelerators simply run out of resources when running the game in high resolution.
Problem: Problem random lockups or crashing
Solution: Run DXDiag (Start/Run, type "dxdiag") then select Sound tab and lower the acceleration level
Solution: IRQ Sharing is know to cause problems on some systems. If possible, make sure that your display adapter has a unique IRQ
Solution: Changing your AGP Aperture Size in your BIOS may help on some systems
Solution: Overclocking your CPU or graphics card may cause instability. Run both of them at manufacturers suggested speed
Solution: Close all other programs, running other resident programs may cause conflicts
Game doesn't start
=====================
Problem: With a Voodoo3 card, I'm getting "not enough video memory" error message when starting the game, even with the lowest settings
Solution: Drop your desktop resolution and color depth
Installation problems
=====================
Problem: CRC Error during Install:
Solution: Try disabling DMA on Your CD-ROM drives. If this doesn't help, then during the install when you receive the CRC errors write down the names of the files that have CRC errors. After the install finishes patch the game. Then copy over the files that had a CRC error to where ever they belong in the game folder on the hard drive.
Problem: Setup requests for Disk-3 or disk3.cab:
Solution: Try to copy the whole CD-ROM contents to a temporary folder on your hard drive and run the setup from there.
[ 09-17-2001: Message edited by: PetriRMD ]