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Old 10-10-2006, 03:59 PM   #801
OBWANDO
Triton Staff
Re: Triton
Thanks to your support, the Triton service was a technological success in its launch, but unfortunately it saddens me to announce that the Triton service is offline. The company itself is undergoing an reorganization process. As a Triton customer, one thing that has always been pledged was to make sure that you as a customer would be taken care of. As a result, I wanted to inform those that have purchased games on the system that there will be a patch that will remove the online dependency for the games as promised and allow you to play, backup and reinstall your game that you purchased as you see fit. This patch will be coming very soon, and once the patch is ready, I will send an email with instructions on how to install this patch.

For those that purchased Prey, I have talked with Take 2, 3D Realms, and Human Head studios. 2K has set up a replacement program for customers who purchased Prey via the Triton download service.A new boxed copy of Prey will be shipped to each customer who purchased the game via Triton and www.playtriton.com. You will not have to do anything as you should receive a retail boxed copy of Prey in the mail soon to the address we have on file. This will allow you to move forward with any patches to the game that come out from the publisher/developer.

As I promised before launch, for those that have any questions on the address to be sent to, or the patch of the games on the system, you can still reach me at [thebox a.t. obwando.com] and I will do my best to support you during this time of transition.

Best wishes,

Royal 'OBWANDO' O'Brien
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Old 10-10-2006, 04:03 PM   #802
Joe Siegler
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Re: Triton
I've posted the official 2K statement on the main page of the 3DR site as well:

http://www.3drealms.com/news/2006/10...or_triton.html
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Old 10-10-2006, 04:07 PM   #803
Damien_Azreal
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Re: Triton
Very nice. I was curious as to if a replacement program like this would actualy work for those who purchased through Triton. Glad to see it's being handled so well.
It's nice to see such care and support for customers, the main reason I'm such a fan of this place.
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Old 10-10-2006, 04:20 PM   #804
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Re: Triton
You guys are just AWESOME!
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Old 10-10-2006, 04:34 PM   #805
LastBNLNinja

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Re: Triton
Wow man that's cool 3DRealms RULEZ
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Old 10-10-2006, 04:35 PM   #806
SyntaxN

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Re: Triton
Quote:
Originally Posted by ZaphodB View Post
You guys are just AWESOME!
I think that´s something you can expect when you´re unable to play your game anymore. It should be a "standard".
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Old 10-10-2006, 04:41 PM   #807
Kristian Joensen

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Re: Triton
Ok so this is sounding great, but I have two questions:

1)This boxed replacement program is only for those who purchased the game after Triton went down correct ?

2)There will be released a patch fairly shortly independently of that program re-enabling us to play Prey ?
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Old 10-10-2006, 05:05 PM   #808
Joe Siegler
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Re: Triton
Quote:
Originally Posted by Kristian Joensen View Post
1)This boxed replacement program is only for those who purchased the game after Triton went down correct ?
No. Anyone who purchased on Triton will get that.

As for your #2 question, read Obwando's post.
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Old 10-10-2006, 05:18 PM   #809
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Re: Triton
A very admirable move.
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Old 10-10-2006, 05:31 PM   #810
Kristian Joensen

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Re: Triton
Quote:
Originally Posted by Joe Siegler View Post
No. Anyone who purchased on Triton will get that.

As for your #2 question, read Obwando's post.
Ok thanks.
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Old 10-10-2006, 05:33 PM   #811
OBWANDO
Triton Staff
Re: Triton
Just a heads up. Those people that did have it fully downloaded can currently play in the service's offline mode (both single and multiplayer). Its just that it will have a timeout of a couple minutes starting up. However as the servers were updated, playing on a 1.2 server with the 1.1 patch will be an issue.
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Old 10-10-2006, 06:45 PM   #812
bummerman

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Re: Triton
very good guys!!!!
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Old 10-10-2006, 06:59 PM   #813
deceiver
Re: Triton
So, how soon will these replacement copies start shipping out?
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Old 10-10-2006, 07:39 PM   #814
Bludd

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Re: Triton
Classy move, very nice work.
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Old 10-10-2006, 07:42 PM   #815
Joe Siegler
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Quote:
Originally Posted by deceiver View Post
So, how soon will these replacement copies start shipping out?
I'm surprised someone didn't ask that sooner.

I don't have an answer on that yet, but I'll be keeping people updated. I doubt it will be tomorrow, but I also doubt it will be any great length of time, either.

Quote:
Originally Posted by OBWANDO View Post
Just a heads up. Those people that did have it fully downloaded can currently play in the service's offline mode (both single and multiplayer). Its just that it will have a timeout of a couple minutes starting up. However as the servers were updated, playing on a 1.2 server with the 1.1 patch will be an issue.
Yeah, to clarify - folks with the game on Triton have v1.1 most likely (unless you haven't connected in a really long time and still have 1.0). Either way, as the official servers have been updated to 1.2, and most of the private servers will be there shortly, you won't be able to play against people online, unless you find a 1.1 server.

Each of the three version numbers can only play against like version numbers (1.0/1.1/1.2). When the Triton folks get their boxed copy in the mail, it will be the original pressing v1.0 CDs. You can then download the 1.2 patch that is available for anyone and be up to speed.
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Old 10-10-2006, 08:27 PM   #816
monofurioso
Re: Triton
Thanks for handling this so professionally! Looking forward to receiving the game and finishing the single player campaign.
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Old 10-10-2006, 09:04 PM   #817
seithon
Re: Triton
Well..
I'm in ireland.. i've moved house since i brought the game..
Will i ever see my copy ?
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Old 10-10-2006, 09:16 PM   #818
OBWANDO
Triton Staff
Re: Triton
Address changes and the like, just drop me an email at my personal account: [ thebox a.t. obwando.com ]

--Royal
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Old 10-10-2006, 10:51 PM   #819
Asylim
Re: Triton
Well this is good news. Nice to see them do the right thing. And I have to commend Obwando for taking his own personal time to ease the minds of Triton's users. That's what they call going above and beyond the call of duty.

If he's out of a job cause of this someone should snap him up right quick. I'm sure he'll have a number of references.
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Old 10-11-2006, 11:10 AM   #820
tutteN
Re: Triton
Does this replacement program affect all customers worldwide so we all get a boxed copy of the game or will only the people in USA/Canada get it etc. I bought the game via triton with my creditcard and i live in Sweden. Im sure the program is for us all but i just want to be sure

btw The singeplayer campaign was too easy even in cherokee mode ,but thank you for a wonderful game! Cant wait for my boxed copy so i can play it again and then wait for Prey 3
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Old 10-11-2006, 11:22 AM   #821
Joe Siegler
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Re: Triton
Quote:
Originally Posted by tutteN View Post
Does this replacement program affect all customers worldwide so we all get a boxed copy of the game or will only the people in USA/Canada get it etc. I bought the game via triton with my creditcard and i live in Sweden. Im sure the program is for us all but i just want to be sure
I already answered that a few posts up from yours.
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Old 10-11-2006, 11:34 AM   #822
tutteN
Re: Triton
Quote:
Originally Posted by Joe Siegler View Post
I already answered that a few posts up from yours.

oh! Now i saw it! thanks You guys are doing a wonderful jobb 3dr! Good contact with the community and wonderful support in the time of need. Ehrm *caugh* other publishers/developers should learn from you guys how to keep us happy *caughÄ* ehrm EA....

anyway i love you 3dr
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Old 10-11-2006, 03:55 PM   #823
CosmicD
Re: Triton
cool, 1 copy of prey will come to Belgoum then.. to get it from the distributor thmself thats kinda cool :P

PS: is it dvd or cd's ?

PPS: OBWANDO, couldn't you place some dummy program that responds when triton is trying to connect and just acts like "yeah yeah youere online now begone" kind of situation ?
Last edited by CosmicD; 10-11-2006 at 04:02 PM.
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Old 10-11-2006, 04:15 PM   #824
Joe Siegler
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Re: Triton
Quote:
Originally Posted by CosmicD View Post
PS: is it dvd or cd's ?
CD's. I believe that was already stated above.
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Old 10-11-2006, 04:33 PM   #825
CosmicD
Re: Triton
thx
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Old 10-11-2006, 04:59 PM   #826
Joe Siegler
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Re: Triton
UPDATE: I decided to check with 2K to see what was actually being shipped. Turns out I was talking out my ass. Here is what 2K told me when I asked them what will actually be shipped to customers:

Quote:
It's the base version (not LCE version) that shipped in their country. So for US it's a cd, canada it's a bilgual cd, europe is a dvd...
So whatever you would have bought in your country is what you'll get.
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Old 10-11-2006, 05:12 PM   #827
ZuljinRaynor

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Re: Triton
Bilingual CD for Canada? So that means the US CD version only has English? I got the LCE so it has like 4 languages so I wouldn't know.
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Old 10-11-2006, 05:54 PM   #828
Kristian Joensen

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Re: Triton
I am thinking that refers to other stuff like the manual and perhaps text on the box and stuff like that beeing in both french and english.
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Old 10-11-2006, 10:10 PM   #829
Joe Siegler
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Re: Triton
Quote:
Originally Posted by Kristian Joensen View Post
I am thinking that refers to other stuff like the manual and perhaps text on the box and stuff like that beeing in both french and english.
I've not personally seen one, but this sounds about right from what I remember of that version.
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Old 10-12-2006, 04:54 AM   #830
CosmicD
Re: Triton
thx, wow thats ofcourse convenient that this will be coming on a DVD for me ..

ps: joe, where is the time that you would always come on the daily denetia with CJ if you talked about your site 3dfiles ... *memories*
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Old 10-13-2006, 01:38 AM   #831
GordoSan

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Re: Triton
Doe's any one know when they are due to ship? or Has anyone receive one yet?
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Old 10-13-2006, 06:46 AM   #832
theHunted
Re: Triton
Quote:
Originally Posted by GordoSan View Post
Doe's any one know when they are due to ship? or Has anyone receive one yet?
.....

Quote:
Originally Posted by Joe Siegler View Post
I'm surprised someone didn't ask that sooner.

I don't have an answer on that yet, but I'll be keeping people updated. I doubt it will be tomorrow, but I also doubt it will be any great length of time, either.
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Old 10-14-2006, 03:16 AM   #833
Androktasie

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Re: Triton
Awesome response w/ the fix, but one question remains. What about the hundreds who got it for free at Showdown Lanfest? I don't recall if I updated my address into the system or not, but a lot of the other LANmaniac fellas that attended didn't. Can you retreive our information from the PDXLAN staff?

Thanks,
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Old 10-14-2006, 02:41 PM   #834
Joe Siegler
3D Realms Staff

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Re: Triton
If you are in Triton's system, you will get one. It's as simple as that.

I was told that in order to play in that Lanfest, you had to register. If you did, you'll get one. If you did not you won't. It really is that simple.
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Old 10-14-2006, 06:57 PM   #835
Androktasie

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Re: Triton
Shows you how fuzzy my memory gets when driving long distance hopped up on caffeine
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Old 10-16-2006, 04:46 AM   #836
Travis

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Re: Triton
This whole replacement copy shipping thing you guys are doing is a very good move.
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Old 10-16-2006, 11:55 AM   #837
Atrus55
Re: Triton
Great to know that I didn't loose the game I actually thought I had to buy a new copy. Looking forward to receive it.
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Old 10-19-2006, 12:31 PM   #838
mojo the monkey
Re: Triton
Ugh, I wish I would have known that you guys actually care about customer service (unlike EA, Valve, etc). When Triton went down before they could give me a CD key, I assumed I was tanked and reversed the transaction with my CC company. I hope that all gets taken care of and I either A: Dont get a copy of the game because it was already reversed (and get box copy in a store) or B: I get a copy and my CC company is still in a holding period and I can cancel the dispute.

Either way, this move reflects highly on 3D Realms, and you've earned at least 1 loyal customer for future releases and my word of mouth regarding your reputable practices. *thumbs up*
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Old 10-19-2006, 06:26 PM   #839
Crayola
Re: Triton
This fuels my 3DRealms fanboism even more. Hooray!
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Old 10-19-2006, 07:41 PM   #840
Noam sane?
Re: Triton
I will wait to do my "fanning" with the replacement CD/dvd when it arrives in the mail.
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