Triton - Page 21

OBWANDO · 10-10-2006, 03:59 PM

Thanks to your support, the Triton service was a technological success in its launch, but unfortunately it saddens me to announce that the Triton service is offline. The company itself is undergoing an reorganization process. As a Triton customer, one thing that has always been pledged was to make sure that you as a customer would be taken care of. As a result, I wanted to inform those that have purchased games on the system that there will be a patch that will remove the online dependency for the games as promised and allow you to play, backup and reinstall your game that you purchased as you see fit. This patch will be coming very soon, and once the patch is ready, I will send an email with instructions on how to install this patch.

For those that purchased Prey, I have talked with Take 2, 3D Realms, and Human Head studios. 2K has set up a replacement program for customers who purchased Prey via the Triton download service.A new boxed copy of Prey will be shipped to each customer who purchased the game via Triton and www.playtriton.com. You will not have to do anything as you should receive a retail boxed copy of Prey in the mail soon to the address we have on file. This will allow you to move forward with any patches to the game that come out from the publisher/developer.

As I promised before launch, for those that have any questions on the address to be sent to, or the patch of the games on the system, you can still reach me at [thebox a.t. obwando.com] and I will do my best to support you during this time of transition.

Best wishes,

Royal 'OBWANDO' O'Brien

Joe Siegler · 10-10-2006, 04:03 PM

I've posted the official 2K statement on the main page of the 3DR site as well:

http://www.3drealms.com/news/2006/10...or_triton.html

Damien_Azreal · 10-10-2006, 04:07 PM

Very nice. I was curious as to if a replacement program like this would actualy work for those who purchased through Triton. Glad to see it's being handled so well.
It's nice to see such care and support for customers, the main reason I'm such a fan of this place.

ZaphodB · 10-10-2006, 04:20 PM

You guys are just AWESOME!

LastBNLNinja · 10-10-2006, 04:34 PM

Wow man that's cool 3DRealms RULEZ

SyntaxN · 10-10-2006, 04:35 PM

Quote:

Originally Posted by ZaphodB

You guys are just AWESOME!

I think that´s something you can expect when you´re unable to play your game anymore. It should be a "standard".

Kristian Joensen · 10-10-2006, 04:41 PM

Ok so this is sounding great, but I have two questions:

1)This boxed replacement program is only for those who purchased the game after Triton went down correct ?

2)There will be released a patch fairly shortly independently of that program re-enabling us to play Prey ?

Joe Siegler · 10-10-2006, 05:05 PM

Quote:

Originally Posted by Kristian Joensen

1)This boxed replacement program is only for those who purchased the game after Triton went down correct ?

No. Anyone who purchased on Triton will get that.

As for your #2 question, read Obwando's post.

Gryph · 10-10-2006, 05:18 PM

A very admirable move.

Kristian Joensen · 10-10-2006, 05:31 PM

Quote:

Originally Posted by Joe Siegler

No. Anyone who purchased on Triton will get that.

As for your #2 question, read Obwando's post.

Ok thanks.

OBWANDO · 10-10-2006, 05:33 PM

Just a heads up. Those people that did have it fully downloaded can currently play in the service's offline mode (both single and multiplayer). Its just that it will have a timeout of a couple minutes starting up. However as the servers were updated, playing on a 1.2 server with the 1.1 patch will be an issue.

bummerman · 10-10-2006, 06:45 PM

very good guys!!!!

deceiver · 10-10-2006, 06:59 PM

So, how soon will these replacement copies start shipping out?

Bludd · 10-10-2006, 07:39 PM

Classy move, very nice work.

Joe Siegler · 10-10-2006, 07:42 PM

Quote:

Originally Posted by deceiver

So, how soon will these replacement copies start shipping out?

I'm surprised someone didn't ask that sooner.

I don't have an answer on that yet, but I'll be keeping people updated. I doubt it will be tomorrow, but I also doubt it will be any great length of time, either.

Quote:

Originally Posted by OBWANDO

Just a heads up. Those people that did have it fully downloaded can currently play in the service's offline mode (both single and multiplayer). Its just that it will have a timeout of a couple minutes starting up. However as the servers were updated, playing on a 1.2 server with the 1.1 patch will be an issue.

Yeah, to clarify - folks with the game on Triton have v1.1 most likely (unless you haven't connected in a really long time and still have 1.0). Either way, as the official servers have been updated to 1.2, and most of the private servers will be there shortly, you won't be able to play against people online, unless you find a 1.1 server.

Each of the three version numbers can only play against like version numbers (1.0/1.1/1.2). When the Triton folks get their boxed copy in the mail, it will be the original pressing v1.0 CDs. You can then download the 1.2 patch that is available for anyone and be up to speed.

monofurioso · 10-10-2006, 08:27 PM

Thanks for handling this so professionally! Looking forward to receiving the game and finishing the single player campaign.

seithon · 10-10-2006, 09:04 PM

Well..
I'm in ireland.. i've moved house since i brought the game..
Will i ever see my copy ?

OBWANDO · 10-10-2006, 09:16 PM

Address changes and the like, just drop me an email at my personal account: [ thebox a.t. obwando.com ]

--Royal

Asylim · 10-10-2006, 10:51 PM

Well this is good news. Nice to see them do the right thing. And I have to commend Obwando for taking his own personal time to ease the minds of Triton's users. That's what they call going above and beyond the call of duty.

If he's out of a job cause of this someone should snap him up right quick. I'm sure he'll have a number of references.

tutteN · 10-11-2006, 11:10 AM

Does this replacement program affect all customers worldwide so we all get a boxed copy of the game or will only the people in USA/Canada get it etc. I bought the game via triton with my creditcard and i live in Sweden. Im sure the program is for us all but i just want to be sure

btw The singeplayer campaign was too easy even in cherokee mode ,but thank you for a wonderful game! Cant wait for my boxed copy so i can play it again and then wait for Prey 3

Joe Siegler · 10-11-2006, 11:22 AM

Quote:

Originally Posted by tutteN

Does this replacement program affect all customers worldwide so we all get a boxed copy of the game or will only the people in USA/Canada get it etc. I bought the game via triton with my creditcard and i live in Sweden. Im sure the program is for us all but i just want to be sure

I already answered that a few posts up from yours.

tutteN · 10-11-2006, 11:34 AM

Quote:

Originally Posted by Joe Siegler

I already answered that a few posts up from yours.

oh! Now i saw it! thanks

You guys are doing a wonderful jobb 3dr! Good contact with the community and wonderful support in the time of need. Ehrm *caugh* other publishers/developers should learn from you guys how to keep us happy *caughÄ* ehrm EA....

anyway i love you 3dr

CosmicD · 10-11-2006, 03:55 PM

cool, 1 copy of prey will come to Belgoum then.. to get it from the distributor thmself thats kinda cool :P

PS: is it dvd or cd's ?

PPS: OBWANDO, couldn't you place some dummy program that responds when triton is trying to connect and just acts like "yeah yeah youere online now begone" kind of situation

?

Joe Siegler · 10-11-2006, 04:15 PM

Quote:

Originally Posted by CosmicD

PS: is it dvd or cd's ?

CD's. I believe that was already stated above.

CosmicD · 10-11-2006, 04:33 PM

thx

Joe Siegler · 10-11-2006, 04:59 PM

UPDATE: I decided to check with 2K to see what was actually being shipped. Turns out I was talking out my ass. Here is what 2K told me when I asked them what will actually be shipped to customers:

Quote:

It's the base version (not LCE version) that shipped in their country. So for US it's a cd, canada it's a bilgual cd, europe is a dvd...

So whatever you would have bought in your country is what you'll get.

ZuljinRaynor · 10-11-2006, 05:12 PM

Bilingual CD for Canada? So that means the US CD version only has English? I got the LCE so it has like 4 languages so I wouldn't know.

Kristian Joensen · 10-11-2006, 05:54 PM

I am thinking that refers to other stuff like the manual and perhaps text on the box and stuff like that beeing in both french and english.

Joe Siegler · 10-11-2006, 10:10 PM

Quote:

Originally Posted by Kristian Joensen

I am thinking that refers to other stuff like the manual and perhaps text on the box and stuff like that beeing in both french and english.

I've not personally seen one, but this sounds about right from what I remember of that version.

CosmicD · 10-12-2006, 04:54 AM

thx, wow thats ofcourse convenient that this will be coming on a DVD for me

..

ps: joe, where is the time that you would always come on the daily denetia with CJ if you talked about your site 3dfiles

... *memories*

GordoSan · 10-13-2006, 01:38 AM

Doe's any one know when they are due to ship? or Has anyone receive one yet?

theHunted · 10-13-2006, 06:46 AM

Quote:

Originally Posted by GordoSan

Doe's any one know when they are due to ship? or Has anyone receive one yet?

.....

Quote:

Originally Posted by Joe Siegler

I'm surprised someone didn't ask that sooner.

I don't have an answer on that yet, but I'll be keeping people updated. I doubt it will be tomorrow, but I also doubt it will be any great length of time, either.

Androktasie · 10-14-2006, 03:16 AM

Awesome response w/ the fix, but one question remains. What about the hundreds who got it for free at Showdown Lanfest? I don't recall if I updated my address into the system or not, but a lot of the other LANmaniac fellas that attended didn't. Can you retreive our information from the PDXLAN staff?

Thanks,
2nd Place out of 58. Empty handed, but an intense tourney.

Joe Siegler · 10-14-2006, 02:41 PM

If you are in Triton's system, you will get one. It's as simple as that.

I was told that in order to play in that Lanfest, you had to register. If you did, you'll get one. If you did not you won't. It really is that simple.

Androktasie · 10-14-2006, 06:57 PM

Shows you how fuzzy my memory gets when driving long distance hopped up on caffeine

Travis · 10-16-2006, 04:46 AM

This whole replacement copy shipping thing you guys are doing is a very good move.

Atrus55 · 10-16-2006, 11:55 AM

Great to know that I didn't loose the game I actually thought I had to buy a new copy. Looking forward to receive it.

mojo the monkey · 10-19-2006, 12:31 PM

Ugh, I wish I would have known that you guys actually care about customer service (unlike EA, Valve, etc). When Triton went down before they could give me a CD key, I assumed I was tanked and reversed the transaction with my CC company. I hope that all gets taken care of and I either A: Dont get a copy of the game because it was already reversed (and get box copy in a store) or B: I get a copy and my CC company is still in a holding period and I can cancel the dispute.

Either way, this move reflects highly on 3D Realms, and you've earned at least 1 loyal customer for future releases and my word of mouth regarding your reputable practices. *thumbs up*

Crayola · 10-19-2006, 06:26 PM

This fuels my 3DRealms fanboism even more. Hooray!

Noam sane? · 10-19-2006, 07:41 PM

I will wait to do my "fanning" with the replacement CD/dvd when it arrives in the mail.

10-10-2006, 03:59 PM	#801
OBWANDO Triton Staff	Re: Triton Thanks to your support, the Triton service was a technological success in its launch, but unfortunately it saddens me to announce that the Triton service is offline. The company itself is undergoing an reorganization process. As a Triton customer, one thing that has always been pledged was to make sure that you as a customer would be taken care of. As a result, I wanted to inform those that have purchased games on the system that there will be a patch that will remove the online dependency for the games as promised and allow you to play, backup and reinstall your game that you purchased as you see fit. This patch will be coming very soon, and once the patch is ready, I will send an email with instructions on how to install this patch. For those that purchased Prey, I have talked with Take 2, 3D Realms, and Human Head studios. 2K has set up a replacement program for customers who purchased Prey via the Triton download service.A new boxed copy of Prey will be shipped to each customer who purchased the game via Triton and www.playtriton.com. You will not have to do anything as you should receive a retail boxed copy of Prey in the mail soon to the address we have on file. This will allow you to move forward with any patches to the game that come out from the publisher/developer. As I promised before launch, for those that have any questions on the address to be sent to, or the patch of the games on the system, you can still reach me at [thebox a.t. obwando.com] and I will do my best to support you during this time of transition. Best wishes, Royal 'OBWANDO' O'Brien

10-10-2006, 04:03 PM	#802
Joe Siegler 3D Realms Staff	Re: Triton I've posted the official 2K statement on the main page of the 3DR site as well: http://www.3drealms.com/news/2006/10...or_triton.html __________________ Apogee / 3D Realms Employee: Dec 14, 1992 - May 22, 2009, Oct 23, 2014 - current "Lifting up the Cross to the waiting lost" - Petra \| John 3:16

10-10-2006, 04:07 PM	#803
Damien_Azreal Super Moderator	Re: Triton Very nice. I was curious as to if a replacement program like this would actualy work for those who purchased through Triton. Glad to see it's being handled so well. It's nice to see such care and support for customers, the main reason I'm such a fan of this place. __________________ Monolith Fanboy since 1997 Upcoming Anticipated Games: Doom, Shadow Warrior 2, Mafia III, DisHonored 2, Deus Ex: Mankind Divided

10-10-2006, 05:33 PM	#811
OBWANDO Triton Staff	Re: Triton Just a heads up. Those people that did have it fully downloaded can currently play in the service's offline mode (both single and multiplayer). Its just that it will have a timeout of a couple minutes starting up. However as the servers were updated, playing on a 1.2 server with the 1.1 patch will be an issue.

10-10-2006, 09:16 PM	#818
OBWANDO Triton Staff	Re: Triton Address changes and the like, just drop me an email at my personal account: [ thebox a.t. obwando.com ] --Royal

10-10-2006, 04:20 PM	#804
ZaphodB	Re: Triton You guys are just AWESOME! __________________ "If there's ANYTHING larger than my EGO I want it shot and killed right now" - Zaphod Beeblebrox This Public Service Announcement brought to you by: "The People Who Have NO Idea What's Going On" (TPWHNOIWGON) We thank you for ignoring it.

10-10-2006, 04:34 PM	#805
LastBNLNinja	Re: Triton Wow man that's cool 3DRealms RULEZ

10-10-2006, 04:41 PM	#807
Kristian Joensen	Re: Triton Ok so this is sounding great, but I have two questions: 1)This boxed replacement program is only for those who purchased the game after Triton went down correct ? 2)There will be released a patch fairly shortly independently of that program re-enabling us to play Prey ? __________________ The Philosophy Of Liberty, Chaos Theory Tachyons, Time Travel, and Divine Omniscience A Refutation of Moral Relativism(Transcript)

10-10-2006, 05:18 PM	#809
Gryph	Re: Triton A very admirable move. __________________ 1Emulation: The Peoples' Emulation Site I pity the fool! - Mr. T

10-10-2006, 06:45 PM	#812
bummerman	Re: Triton very good guys!!!! __________________ I'mTheMotorcycleBoy FromHell

10-10-2006, 06:59 PM	#813
deceiver	Re: Triton So, how soon will these replacement copies start shipping out?

10-10-2006, 07:39 PM	#814
Bludd	Re: Triton Classy move, very nice work. __________________ http://www.modarchive.org/artists/bludd/ "It's only rock 'n' roll but I like it." What cat detector van? The cat detector van from the Ministry of Housinge.

10-10-2006, 08:27 PM	#816
monofurioso	Re: Triton Thanks for handling this so professionally! Looking forward to receiving the game and finishing the single player campaign.

10-10-2006, 09:04 PM	#817
seithon	Re: Triton Well.. I'm in ireland.. i've moved house since i brought the game.. Will i ever see my copy ?

10-10-2006, 10:51 PM	#819
Asylim	Re: Triton Well this is good news. Nice to see them do the right thing. And I have to commend Obwando for taking his own personal time to ease the minds of Triton's users. That's what they call going above and beyond the call of duty. If he's out of a job cause of this someone should snap him up right quick. I'm sure he'll have a number of references.

10-11-2006, 11:10 AM	#820
tutteN	Re: Triton Does this replacement program affect all customers worldwide so we all get a boxed copy of the game or will only the people in USA/Canada get it etc. I bought the game via triton with my creditcard and i live in Sweden. Im sure the program is for us all but i just want to be sure btw The singeplayer campaign was too easy even in cherokee mode ,but thank you for a wonderful game! Cant wait for my boxed copy so i can play it again and then wait for Prey 3

10-11-2006, 03:55 PM	#823
CosmicD	Re: Triton cool, 1 copy of prey will come to Belgoum then.. to get it from the distributor thmself thats kinda cool :P PS: is it dvd or cd's ? PPS: OBWANDO, couldn't you place some dummy program that responds when triton is trying to connect and just acts like "yeah yeah youere online now begone" kind of situation ? Last edited by CosmicD; 10-11-2006 at 04:02 PM.

10-11-2006, 05:12 PM	#827
ZuljinRaynor	Re: Triton Bilingual CD for Canada? So that means the US CD version only has English? I got the LCE so it has like 4 languages so I wouldn't know. __________________ My vision is augmented.

10-11-2006, 05:54 PM	#828
Kristian Joensen	Re: Triton I am thinking that refers to other stuff like the manual and perhaps text on the box and stuff like that beeing in both french and english. __________________ The Philosophy Of Liberty, Chaos Theory Tachyons, Time Travel, and Divine Omniscience A Refutation of Moral Relativism(Transcript)

10-12-2006, 04:54 AM	#830
CosmicD	Re: Triton thx, wow thats ofcourse convenient that this will be coming on a DVD for me .. ps: joe, where is the time that you would always come on the daily denetia with CJ if you talked about your site 3dfiles ... memories

10-13-2006, 01:38 AM	#831
GordoSan	Re: Triton Doe's any one know when they are due to ship? or Has anyone receive one yet? __________________ Never teach a pig to sing ! Its a waste of time and it irritates the pig !

10-14-2006, 03:16 AM	#833
Androktasie	Re: Triton Awesome response w/ the fix, but one question remains. What about the hundreds who got it for free at Showdown Lanfest? I don't recall if I updated my address into the system or not, but a lot of the other LANmaniac fellas that attended didn't. Can you retreive our information from the PDXLAN staff? Thanks, 2nd Place out of 58. Empty handed, but an intense tourney. __________________ Wipe them out, 93% of them!

10-14-2006, 02:41 PM	#834
Joe Siegler 3D Realms Staff	Re: Triton If you are in Triton's system, you will get one. It's as simple as that. I was told that in order to play in that Lanfest, you had to register. If you did, you'll get one. If you did not you won't. It really is that simple. __________________ Apogee / 3D Realms Employee: Dec 14, 1992 - May 22, 2009, Oct 23, 2014 - current "Lifting up the Cross to the waiting lost" - Petra \| John 3:16

10-14-2006, 06:57 PM	#835
Androktasie	Re: Triton Shows you how fuzzy my memory gets when driving long distance hopped up on caffeine __________________ Wipe them out, 93% of them!

10-16-2006, 04:46 AM	#836
Travis	Re: Triton This whole replacement copy shipping thing you guys are doing is a very good move.

10-16-2006, 11:55 AM	#837
Atrus55	Re: Triton Great to know that I didn't loose the game I actually thought I had to buy a new copy. Looking forward to receive it.

10-19-2006, 12:31 PM	#838
mojo the monkey	Re: Triton Ugh, I wish I would have known that you guys actually care about customer service (unlike EA, Valve, etc). When Triton went down before they could give me a CD key, I assumed I was tanked and reversed the transaction with my CC company. I hope that all gets taken care of and I either A: Dont get a copy of the game because it was already reversed (and get box copy in a store) or B: I get a copy and my CC company is still in a holding period and I can cancel the dispute. Either way, this move reflects highly on 3D Realms, and you've earned at least 1 loyal customer for future releases and my word of mouth regarding your reputable practices. thumbs up

10-19-2006, 06:26 PM	#839
Crayola	Re: Triton This fuels my 3DRealms fanboism even more. Hooray!

10-19-2006, 07:41 PM	#840
Noam sane?	Re: Triton I will wait to do my "fanning" with the replacement CD/dvd when it arrives in the mail.