Used to work, not anymore! Please Help!

terzter · 07-30-2006, 03:12 PM

Hi, when i got my first copy of Prey, I installed it and everything was great. However, after a week or so of not playing and leaving the disc 1 in my DVD drive, my game does not work anymore. I double-click Prey and for a few seconds it looks like its loading (black screen, then grey screen), but then it crashes to my desktop with no error message. Same thing happens with i click Play on the splash menu. So I re-installed it but that didnt work. I finally went back to EB Games and exchanged for another copy of Prey. I came back, installed and everything was great again. I left the game alone for a week again, and today when i tried to play it didnt work anymore. It is exactly the same as the first time it didnt work (black and grey screen then crashes to desktop).

This is very strange. Has anyone else experienced this? Not playing the game for a long time and leaving the disc 1 in the drive, and then finding out Prey doesnt work anymore? Please help me =( thx

terzter · 07-31-2006, 01:07 AM

*bump help plz

MichaelLong · 07-31-2006, 10:42 AM

Please make sure error reporting is turned on. To check this, go to Start -> Settings -> Control Panel -> System, and then follow these steps:

Click the Advanced tab.

Click the Error Reporting button.

Make sure "Enable error reporting" is selected.

Make sure both "Windows operating system" and "Programs" are checked.

Click on "Choose Programs".

Make sure "All Programs" is selected.

Make sure the "Do not report any errors for these programs:" list is empty, INCLUDING any empty entries. Click at the top of the list box to make sure you can't select anything. If you can, remove it.

From here, click OK on all dialogs until you are back to the Control Panel.

After this, try running Prey again. If you get a crash dialog box, click the get more info link and post the module and address of the crash here.

terzter · 07-31-2006, 12:43 PM

Yes, i have all that turned on, but there is no error message, just crashes to desktop. sry for not telling u in my 1st post

MichaelLong · 07-31-2006, 02:10 PM

Try adding this to the command line of the Prey icon:

+set logfile 2

Then run the game. This will (hopefully) create a log file called qconsole.log in your base folder. After running it, post the log file here.

terzter · 07-31-2006, 03:13 PM

where do i put that?

"C:\Program Files\Prey\prey.exe +set logfile 2" ????

EDIT: i put it like this : "C:\Program Files\Prey\prey.exe" +set logfile 2
and it worked
log file 'qconsole.log' opened on Mon Jul 31 15:14:46 2006

Loaded pk4 C:\Program Files\Prey\base\game00.pk4 with checksum 0xe0be2928
Loaded pk4 C:\Program Files\Prey\base\pak000.pk4 with checksum 0x7dc00ede
Loaded pk4 C:\Program Files\Prey\base\pak001.pk4 with checksum 0xd06647b1
Loaded pk4 C:\Program Files\Prey\base\pak002.pk4 with checksum 0x57dce443
Loaded pk4 C:\Program Files\Prey\base\pak003.pk4 with checksum 0x263006fe
Loaded pk4 C:\Program Files\Prey\base\pak004.pk4 with checksum 0xcc075380
Current search path:
C:\Program Files\Prey/base
C:\Program Files\Prey\base\pak004.pk4 (3739 files)
C:\Program Files\Prey\base\pak003.pk4 (4111 files)
C:\Program Files\Prey\base\pak002.pk4 (5337 files)
C:\Program Files\Prey\base\pak001.pk4 (6270 files)
C:\Program Files\Prey\base\pak000.pk4 (3318 files)
C:\Program Files\Prey\base\game00.pk4 (2 files)
game DLL: 0x0 in pak: 0x0
Addon pk4s:
file system initialized.
--------------------------------------
----- Initializing Decls -----
------------------------------
------- Initializing renderSystem --------
using ARB renderSystem
renderSystem initialized.
--------------------------------------
2647 strings read from strings/english001.lang
Couldn't open journal files
couldn't exec editor.cfg
execing default.cfg
execing preyconfig.cfg
couldn't exec autoexec.cfg
2647 strings read from strings/english001.lang
----- Initializing Sound System ------
sound system initialized.
--------------------------------------
----- R_InitOpenGL -----
Initializing OpenGL subsystem
...registered window class
...registered fake window class
...initializing QGL
...calling LoadLibrary( 'opengl32' ): succeeded
...calling CDS: ok
...created window @ 0,0 (1024x768)
Initializing OpenGL driver
...getting DC: succeeded
...creating GL context: succeeded
...making context current: succeeded

MichaelLong · 07-31-2006, 04:45 PM

Did you make any changes to your system between the last time it worked and the time it stopped? Such as hardware changes, driver updates, installed new software, reconfiguring firewall or antivirus programs?

terzter · 08-01-2006, 02:49 AM

nope =(

MichaelLong · 08-01-2006, 02:24 PM

Very strange. The log doesn't reveal any problems and the place where it stops is unlikely for a problem like this. Do you have trouble running the demo now? What about other Doom3-based games?

08-01-2006, 02:55 PM

It looks like this crash is on the first SwapBuffers. That definitely indicates a driver issue. What graphics hardware are you using, and do you have the latest drivers for it?

Thanks,
Rich

terzter · 08-02-2006, 01:34 AM

What is SwapBuffers? I have a ATI x800 xl 256 mb with the lastest drivers

EDIT: Installed the demo again... it's working so far =/

francescototti · 08-02-2006, 08:31 AM

I have this problem too...my pc don´t have any problem with the technical requirements and I reistalled directX 9.0c and Driver Catalyst ATI v. 6.1.
Sorry , my english is bad!
Help!!

terzter · 08-02-2006, 03:12 PM

btw i leave the disc in my DVD drive.. is that ok?

08-02-2006, 03:42 PM

francescototti, since you haven't posted a log, I don't know if your problem is the same. However, Catalyst 6.7 is the latest, give that a try.

terzter, if the demo is working for you and the full version isn't, it could be SecuROM-related. However, the point at which your log file stops does indicate that it died on a graphics API call, so be sure you do have the latest drivers. If you believe it is a SecuROM issue, you can contact their support here:
http://www.securom.com/support_enduser.asp?t=1

Thanks,
Rich

francescototti · 08-02-2006, 04:13 PM

My problem is:
I run de direct access to Prey, my pc works 2 or 3 seconds but the game don´t run, without errors, but don´t run
eDiT: I tryed with catalyst 6.7, but the problem continue

francescototti · 08-03-2006, 03:39 AM

My "console":
log file 'qconsole.log' opened on Thu Aug 03 11:35:30 2006

Loaded pk4 G:\Prey\base\game00.pk4 with checksum 0xe0be2928
Loaded pk4 G:\Prey\base\pak000.pk4 with checksum 0x7dc00ede
Loaded pk4 G:\Prey\base\pak001.pk4 with checksum 0xd06647b1
Loaded pk4 G:\Prey\base\pak002.pk4 with checksum 0x57dce443
Loaded pk4 G:\Prey\base\pak003.pk4 with checksum 0x263006fe
Loaded pk4 G:\Prey\base\pak004.pk4 with checksum 0xcc075380
Current search path:
G:\Prey/base
G:\Prey\base\pak004.pk4 (3739 files)
G:\Prey\base\pak003.pk4 (4111 files)
G:\Prey\base\pak002.pk4 (5337 files)
G:\Prey\base\pak001.pk4 (6270 files)
G:\Prey\base\pak000.pk4 (3318 files)
G:\Prey\base\game00.pk4 (2 files)
game DLL: 0x0 in pak: 0x0
Addon pk4s:
file system initialized.
--------------------------------------
----- Initializing Decls -----
------------------------------
------- Initializing renderSystem --------
using ARB renderSystem
renderSystem initialized.
--------------------------------------
2647 strings read from strings/english001.lang
Couldn't open journal files
couldn't exec editor.cfg
execing default.cfg
couldn't exec preyconfig.cfg
couldn't exec autoexec.cfg
2648 strings read from strings/spanish.lang
----- Initializing Sound System ------
sound system initialized.
--------------------------------------
----- R_InitOpenGL -----
Initializing OpenGL subsystem
...registered window class
...registered fake window class
...initializing QGL
...calling LoadLibrary( 'opengl32' ): succeeded

francescototti · 08-03-2006, 03:15 PM

please hellllllllp

terzter · 08-04-2006, 01:34 AM

i emailed them but they said securom was working fine

francescototti · 08-04-2006, 04:47 PM

I need a solution pleaseeeeeeeeeee

TakaChanMan · 08-14-2006, 07:07 PM

Bumping this thread ~ looking for same assistance!
http://forums.3drealms.com/vb/showthread.php?t=20988

francescototti · 08-15-2006, 04:42 PM

when i execute the game and other program with the same problem, in prey directory the pc create a new file, config_GL, and when i open the file, i read this:
[3DAnalyze]
WireFrameMode=0
DisableDrawing=0
FrameCounter=0
PerfLogging=0
DisableTextures=0
ForceSmallTexture=0
CountDown=0
DebugLog=0
SaveShaders=0
ForceAniso=0
Its the problem¿?

TakaChanMan · 08-15-2006, 10:41 PM

please pardon my x-posting... but i am not too thrilled with this issue.

http://forums.3drealms.com/vb/showth...821#post388821

- *great* assistance about the 'emulated' audio hardware entry in my dxdiag. ~ this has now been 'fixed'
- getting brushed off from SecuROM.
- game fails *immediately* when running off DVD menu or shortcut.
- game WORKS great with NoCD.exe

also tried:
- uninstall / re-install
- OpenAL mentioned here (even tho no creative hardware)
- http://forums.3drealms.com/vb/showthread.php?t=19731 (subinacl.msi & securom security update)
- http://forums.3drealms.com/vb/showthread.php?t=19821 (more securom info)
- http://www.securom.com/support_enduser.asp?t=2&ts1=11 ()
- updated DVD drive firmware (even tho the game worked once!)
- installed on another system. it worked > imported THOSE game files/folders over

NOW *un*install even fails ~ so i'm just leaving it and playing with NoCD executable.

TIA

francescototti · 08-16-2006, 04:46 AM

TakaChanMan i dont understand you...is normal config_GL¿?

08-16-2006, 08:16 AM

okay guys i found the issue i have a nvidia 7800 gs oc windows xp,pro
p4 3.2gig oc to 3.8
2.5 gig ram
western digital hrd drives 120 x2
lite on dual layer dvd drives x2
19' samsung 930b lcd moniter
and so on
i called BFG 5 times and boy are those guys clueless they told me to install 5 diffrent and that did not help and one guy told me it was the chip on my card itself and wanteed me to send it in. so i went back to comp USA where i bought my card and they gave me a brand new one and i tried to play prey and i got that same error AGAIN i was PISSSSED. mind you prey was working about a month ago and i jumped around fourems and tried evreything to fix it finally i did a [COLOR="Black"]FRESH install of driver 91.31 and it worked i tried it before but it did not work. what i did was went to my controll panel and uninstalled drivers there not dirver cleaner pro that did not work for me before and saw in my add and remove programs two nvidaa drivers . the problem everybody is having is not missing open GL but two of the same drivers coflicting with each other... do what i said and your problems will be SOLVED>>>>>>>>..... any problems leave me message and i will help.

terzter · 03-26-2008, 11:18 PM

Yay, I have finally solved it!
The problem is with the software xfire! They can't be "on" at the same time!

07-31-2006, 10:42 AM	#3
MichaelLong Human Head Staff	Re: Used to work, not anymore! Please Help! **** Please make sure error reporting is turned on. To check this, go to Start -> Settings -> Control Panel -> System, and then follow these steps: Click the Advanced tab. Click the Error Reporting button. Make sure "Enable error reporting" is selected. Make sure both "Windows operating system" and "Programs" are checked. Click on "Choose Programs". Make sure "All Programs" is selected. Make sure the "Do not report any errors for these programs:" list is empty, INCLUDING any empty entries. Click at the top of the list box to make sure you can't select anything. If you can, remove it. From here, click OK on all dialogs until you are back to the Control Panel. After this, try running Prey again. If you get a crash dialog box, click the get more info link and post the module and address of the crash here. __________________ -Michael

07-31-2006, 02:10 PM	#5
MichaelLong Human Head Staff	Re: Used to work, not anymore! Please Help! **** Try adding this to the command line of the Prey icon: +set logfile 2 Then run the game. This will (hopefully) create a log file called qconsole.log in your base folder. After running it, post the log file here. __________________ -Michael

07-31-2006, 04:45 PM	#7
MichaelLong Human Head Staff	Re: Used to work, not anymore! Please Help! **** Did you make any changes to your system between the last time it worked and the time it stopped? Such as hardware changes, driver updates, installed new software, reconfiguring firewall or antivirus programs? __________________ -Michael

08-01-2006, 02:24 PM	#9
MichaelLong Human Head Staff	Re: Used to work, not anymore! Please Help! **** Very strange. The log doesn't reveal any problems and the place where it stops is unlikely for a problem like this. Do you have trouble running the demo now? What about other Doom3-based games? __________________ -Michael

08-01-2006, 02:55 PM	#10
Rich Whitehouse Guest	Re: Used to work, not anymore! Please Help! **** It looks like this crash is on the first SwapBuffers. That definitely indicates a driver issue. What graphics hardware are you using, and do you have the latest drivers for it? Thanks, Rich

07-30-2006, 03:12 PM	#1
terzter	Used to work, not anymore! Please Help! Hi, when i got my first copy of Prey, I installed it and everything was great. However, after a week or so of not playing and leaving the disc 1 in my DVD drive, my game does not work anymore. I double-click Prey and for a few seconds it looks like its loading (black screen, then grey screen), but then it crashes to my desktop with no error message. Same thing happens with i click Play on the splash menu. So I re-installed it but that didnt work. I finally went back to EB Games and exchanged for another copy of Prey. I came back, installed and everything was great again. I left the game alone for a week again, and today when i tried to play it didnt work anymore. It is exactly the same as the first time it didnt work (black and grey screen then crashes to desktop). This is very strange. Has anyone else experienced this? Not playing the game for a long time and leaving the disc 1 in the drive, and then finding out Prey doesnt work anymore? Please help me =( thx

07-31-2006, 01:07 AM	#2
terzter	Re: Used to work, not anymore! Please Help! **** *bump help plz

07-31-2006, 12:43 PM	#4
terzter	Re: Used to work, not anymore! Please Help! **** Yes, i have all that turned on, but there is no error message, just crashes to desktop. sry for not telling u in my 1st post

07-31-2006, 03:13 PM	#6
terzter	Re: Used to work, not anymore! Please Help! **** where do i put that? "C:\Program Files\Prey\prey.exe +set logfile 2" ???? EDIT: i put it like this : "C:\Program Files\Prey\prey.exe" +set logfile 2 and it worked log file 'qconsole.log' opened on Mon Jul 31 15:14:46 2006 Loaded pk4 C:\Program Files\Prey\base\game00.pk4 with checksum 0xe0be2928 Loaded pk4 C:\Program Files\Prey\base\pak000.pk4 with checksum 0x7dc00ede Loaded pk4 C:\Program Files\Prey\base\pak001.pk4 with checksum 0xd06647b1 Loaded pk4 C:\Program Files\Prey\base\pak002.pk4 with checksum 0x57dce443 Loaded pk4 C:\Program Files\Prey\base\pak003.pk4 with checksum 0x263006fe Loaded pk4 C:\Program Files\Prey\base\pak004.pk4 with checksum 0xcc075380 Current search path: C:\Program Files\Prey/base C:\Program Files\Prey\base\pak004.pk4 (3739 files) C:\Program Files\Prey\base\pak003.pk4 (4111 files) C:\Program Files\Prey\base\pak002.pk4 (5337 files) C:\Program Files\Prey\base\pak001.pk4 (6270 files) C:\Program Files\Prey\base\pak000.pk4 (3318 files) C:\Program Files\Prey\base\game00.pk4 (2 files) game DLL: 0x0 in pak: 0x0 Addon pk4s: file system initialized. -------------------------------------- ----- Initializing Decls ----- ------------------------------ ------- Initializing renderSystem -------- using ARB renderSystem renderSystem initialized. -------------------------------------- 2647 strings read from strings/english001.lang Couldn't open journal files couldn't exec editor.cfg execing default.cfg execing preyconfig.cfg couldn't exec autoexec.cfg 2647 strings read from strings/english001.lang ----- Initializing Sound System ------ sound system initialized. -------------------------------------- ----- R_InitOpenGL ----- Initializing OpenGL subsystem ...registered window class ...registered fake window class ...initializing QGL ...calling LoadLibrary( 'opengl32' ): succeeded ...calling CDS: ok ...created window @ 0,0 (1024x768) Initializing OpenGL driver ...getting DC: succeeded ...creating GL context: succeeded ...making context current: succeeded Last edited by terzter; 07-31-2006 at 03:17 PM.

08-01-2006, 02:49 AM	#8
terzter	Re: Used to work, not anymore! Please Help! **** nope =(

08-02-2006, 01:34 AM	#11
terzter	Re: Used to work, not anymore! Please Help! What is SwapBuffers? I have a ATI x800 xl 256 mb with the lastest drivers EDIT: Installed the demo again... it's working so far =/ Last edited by terzter; 08-02-2006 at 01:47 AM.

08-02-2006, 08:31 AM	#12
francescototti	Re: Used to work, not anymore! Please Help! I have this problem too...my pc don´t have any problem with the technical requirements and I reistalled directX 9.0c and Driver Catalyst ATI v. 6.1. Sorry , my english is bad! Help!!

08-02-2006, 03:12 PM	#13
terzter	Re: Used to work, not anymore! Please Help! btw i leave the disc in my DVD drive.. is that ok?

08-02-2006, 03:42 PM	#14
Rich Whitehouse Guest	Re: Used to work, not anymore! Please Help! francescototti, since you haven't posted a log, I don't know if your problem is the same. However, Catalyst 6.7 is the latest, give that a try. terzter, if the demo is working for you and the full version isn't, it could be SecuROM-related. However, the point at which your log file stops does indicate that it died on a graphics API call, so be sure you do have the latest drivers. If you believe it is a SecuROM issue, you can contact their support here: http://www.securom.com/support_enduser.asp?t=1 Thanks, Rich

08-02-2006, 04:13 PM	#15
francescototti	Re: Used to work, not anymore! Please Help! My problem is: I run de direct access to Prey, my pc works 2 or 3 seconds but the game don´t run, without errors, but don´t run eDiT: I tryed with catalyst 6.7, but the problem continue Last edited by francescototti; 08-02-2006 at 05:17 PM.

08-03-2006, 03:39 AM	#16
francescototti	Re: Used to work, not anymore! Please Help! My "console": log file 'qconsole.log' opened on Thu Aug 03 11:35:30 2006 Loaded pk4 G:\Prey\base\game00.pk4 with checksum 0xe0be2928 Loaded pk4 G:\Prey\base\pak000.pk4 with checksum 0x7dc00ede Loaded pk4 G:\Prey\base\pak001.pk4 with checksum 0xd06647b1 Loaded pk4 G:\Prey\base\pak002.pk4 with checksum 0x57dce443 Loaded pk4 G:\Prey\base\pak003.pk4 with checksum 0x263006fe Loaded pk4 G:\Prey\base\pak004.pk4 with checksum 0xcc075380 Current search path: G:\Prey/base G:\Prey\base\pak004.pk4 (3739 files) G:\Prey\base\pak003.pk4 (4111 files) G:\Prey\base\pak002.pk4 (5337 files) G:\Prey\base\pak001.pk4 (6270 files) G:\Prey\base\pak000.pk4 (3318 files) G:\Prey\base\game00.pk4 (2 files) game DLL: 0x0 in pak: 0x0 Addon pk4s: file system initialized. -------------------------------------- ----- Initializing Decls ----- ------------------------------ ------- Initializing renderSystem -------- using ARB renderSystem renderSystem initialized. -------------------------------------- 2647 strings read from strings/english001.lang Couldn't open journal files couldn't exec editor.cfg execing default.cfg couldn't exec preyconfig.cfg couldn't exec autoexec.cfg 2648 strings read from strings/spanish.lang ----- Initializing Sound System ------ sound system initialized. -------------------------------------- ----- R_InitOpenGL ----- Initializing OpenGL subsystem ...registered window class ...registered fake window class ...initializing QGL ...calling LoadLibrary( 'opengl32' ): succeeded

08-03-2006, 03:15 PM	#17
francescototti	Re: Used to work, not anymore! Please Help! please hellllllllp

08-04-2006, 01:34 AM	#18
terzter	Re: Used to work, not anymore! Please Help! i emailed them but they said securom was working fine

08-04-2006, 04:47 PM	#19
francescototti	Re: Used to work, not anymore! Please Help! I need a solution pleaseeeeeeeeeee

08-14-2006, 07:07 PM	#20
TakaChanMan	Re: Used to work, not anymore! Please Help! Bumping this thread ~ looking for same assistance! http://forums.3drealms.com/vb/showthread.php?t=20988

08-15-2006, 04:42 PM	#21
francescototti	Re: Used to work, not anymore! Please Help! when i execute the game and other program with the same problem, in prey directory the pc create a new file, config_GL, and when i open the file, i read this: [3DAnalyze] WireFrameMode=0 DisableDrawing=0 FrameCounter=0 PerfLogging=0 DisableTextures=0 ForceSmallTexture=0 CountDown=0 DebugLog=0 SaveShaders=0 ForceAniso=0 Its the problem¿?

08-15-2006, 10:41 PM	#22
TakaChanMan	Re: Used to work, not anymore! Please Help! please pardon my x-posting... but i am not too thrilled with this issue. http://forums.3drealms.com/vb/showth...821#post388821 - great assistance about the 'emulated' audio hardware entry in my dxdiag. ~ this has now been 'fixed' - getting brushed off from SecuROM. - game fails immediately when running off DVD menu or shortcut. - game WORKS great with NoCD.exe also tried: - uninstall / re-install - OpenAL mentioned here (even tho no creative hardware) - http://forums.3drealms.com/vb/showthread.php?t=19731 (subinacl.msi & securom security update) - http://forums.3drealms.com/vb/showthread.php?t=19821 (more securom info) - http://www.securom.com/support_enduser.asp?t=2&ts1=11 () - updated DVD drive firmware (even tho the game worked once!) - installed on another system. it worked > imported THOSE game files/folders over NOW uninstall even fails ~ so i'm just leaving it and playing with NoCD executable. TIA

08-16-2006, 04:46 AM	#23
francescototti	Re: Used to work, not anymore! Please Help! TakaChanMan i dont understand you...is normal config_GL¿?

08-16-2006, 08:16 AM	#24
patsfan4eva Guest	Re: Used to work, not anymore! Please Help! okay guys i found the issue i have a nvidia 7800 gs oc windows xp,pro p4 3.2gig oc to 3.8 2.5 gig ram western digital hrd drives 120 x2 lite on dual layer dvd drives x2 19' samsung 930b lcd moniter and so on i called BFG 5 times and boy are those guys clueless they told me to install 5 diffrent and that did not help and one guy told me it was the chip on my card itself and wanteed me to send it in. so i went back to comp USA where i bought my card and they gave me a brand new one and i tried to play prey and i got that same error AGAIN i was PISSSSED. mind you prey was working about a month ago and i jumped around fourems and tried evreything to fix it finally i did a [COLOR="Black"]FRESH install of driver 91.31 and it worked i tried it before but it did not work. what i did was went to my controll panel and uninstalled drivers there not dirver cleaner pro that did not work for me before and saw in my add and remove programs two nvidaa drivers . the problem everybody is having is not missing open GL but two of the same drivers coflicting with each other... do what i said and your problems will be SOLVED>>>>>>>>..... any problems leave me message and i will help.

03-26-2008, 11:18 PM	#25
terzter	Re: Used to work, not anymore! Please Help! Yay, I have finally solved it! The problem is with the software xfire! They can't be "on" at the same time!